Your first visit

It’s okay to feel unsure.

You don’t need to have the right words. If coming to the hub feels like a big step, start by asking us a question.

Before you set off

Let’s talk about what you need.

Ask our team about appointment arrangements, bringing someone with you, access to the building, or anything that would help you feel more comfortable. If you have an appointment, check its time and arrival details first.

At your pace

Start wherever feels possible.

You can tell the team that you’re nervous, unsure what to ask, or need something explained. You can also ask how your information is used before you share it.

How we look after your information →

The West shop

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