Referrals
Referral forms collect only the contact information needed for review. Please do not submit clinical notes or case histories. Pending details are kept separately, encrypted at rest in fallback storage, deleted immediately after a decision, and scheduled to expire after 30 days. An accepted referral retains only the minimum operational and audit metadata.
Enquiries, shop and training
Contact and training forms collect the details needed to respond. Shop and training records retain fulfilment or completion information. Stripe processes card details on its hosted Checkout pages; West Wellbeing does not receive full card numbers.
Your shopping basket
An essential cookie remembers your basket on this browser for up to 30 days after an update. It holds product options, quantities and your delivery preference, not payment details. You can remove items at any time. Signing in does not move a basket between devices; an order is connected to your West account only if you are signed in when you start checkout.
Analytics, advertising and preferences
Google Analytics and Microsoft Clarity load only when you allow analytics. Separately, choosing “Accept all” allows the Meta (Facebook) pixel to measure visits to public pages and the effectiveness of our advertising. Meta receives technical information about your visit, such as your browser, IP address and page URL, and may connect it with your Meta account under its privacy policy. The pixel does not run on referral, account, support, enquiry or payment pages, and we do not send form contents or contact details to it.
Theme and consent choices are stored locally in your browser. The Meta pixel may set the advertising cookies _fbp and _fbc. These help Meta recognise a browser and attribute visits to adverts. You can choose “Analytics only” or “Essential only” to decline advertising, or change your choice at any time using Cookie settings in the footer. Withdrawing advertising permission stops the pixel and removes these cookies from this site.
Maps and directions
Interactive maps load map tiles and fonts from OpenFreeMap as you scroll towards them. Your browser connects to that service to request the map; we do not send it referral details, account information or your device location. You can use the address and place links without using the map. “Get directions” opens Google Maps, which has its own privacy settings.