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Wed 10am - 8pm
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Fri 10am - 1pm
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Sat & Sun - Closed
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Suicide Prevention Services

Frequently asked questions

We provide a range of services including counselling, befriending and advocacy, addictions support, and tailored mental health training. Each service is designed to meet the unique needs of individuals and the community. Learn more on our Services page.

Our services are open to everyone, regardless of age, background, or circumstances. We’re here to support children, young people, adults, and families. Visit our Contact Us page to reach out.

Booking is easy! Simply visit the Contact Us page and fill out the form, or give us a call at 0300 124 0498 during our opening hours.

Absolutely. Confidentiality is at the heart of what we do. We adhere to strict data protection and privacy standards to ensure your information is safe and secure.

No referral is needed. You can self-refer, or a friend, family member, or external organization can refer you. Check out our Volunteer/Donate page for more ways to engage.

Many of our services are free, thanks to generous donations and funding. For specific services like training or bespoke programs, pricing may vary. Contact us to discuss your needs.

There are several ways to help! You can volunteer, donate, or even fundraise on our behalf. Visit the Volunteer/Donate page to learn how you can make a difference.

Yes! We offer tailored training programs for businesses and organizations, including Mental Health First Aid, Wellness Recovery Plans, and bespoke workshops. See our Training page for more details.

 

We’re based at Unit 9a, Dairyfarm Shopping Centre, Belfast, BT17 0AW. Check our Contact Us page for directions and more information.

Our hub is open Monday, Tuesday, Thursday 10 AM – 5 PM, and Wednesday 10 AM – 8 PM. We are closed on Fridays, Saturdays, and Sundays. Full details can be found on our About Us page.

 

Demo form - no money will be taken

We’ve set a minimum donation amount of £10 to help protect our platform and donors from fraudulent activity. Here’s why:

Scammers sometimes use stolen credit card details to perform “card testing” or “carding” attacks. This involves making very small transactions, typically under £10, to check if the card is active and works. These small amounts are less likely to trigger fraud alerts or suspicions from banks or cardholders.

By requiring a minimum donation of £10, we make it harder for scammers to exploit our platform while ensuring that your generous contributions go directly towards supporting our vital programs and services.

Thank you for your understanding and support in keeping our donation process safe and secure.

We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time.

Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the magazine’s publisher directly to ask if they can send you a free copy.

You can create a new account at the end of the order process or on the following page. You can view all of your orders and subscriptions in your customer account. You can also change your addresses and your password.

No, you don’t have to create an account. But there are a few advantages if you create an account.

  • You never have to enter your billing and shipping address again

  • Find all of your orders, subscriptions and addresses in your account

  • Download invoices of your orders

No, we don’t have a physical store location at the moment. We accept only orders through our online shop and we’re shipping all orders with the Swiss Post Service. Please visit our shipping section for more details.

From time to time you will find us at design fairs and popup markets in Switzerland. Subscribe to our newsletter and you’ll receive the latest news.

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