Mon, Tues, Thurs 10am - 5pm

|

Wed 10am - 8pm

|

Fri 10am - 1pm

|

Sat & Sun - Closed

Click Here

Call

Refund and Returns Policy

At West Wellbeing, we aim to ensure you are completely satisfied with your purchase. If for any reason you are not happy, this policy explains your rights regarding returns and refunds.

Returns

You have the right to return items within 14 days of receiving your order.
Items must be unused, unworn and in their original packaging.
Certain goods cannot be returned for hygiene or personalisation reasons (for example, earrings, opened cosmetics or customised products), unless they are faulty.
To arrange a return, please contact us at [email protected] with your order number and details of the item you wish to return.

Refunds

Once we have received and inspected your return, we will notify you by email.
Approved refunds will be processed within 7 working days to your original payment method.
Please note that original delivery costs are non-refundable, unless the item is faulty or we made a mistake with your order.
If you requested an exchange instead of a refund, this will depend on stock availability.

Faulty or Damaged Goods

If your order arrives faulty, damaged or incorrect, please contact us immediately at [email protected], providing your order number and photos of the item.
In these cases, we will cover the cost of return postage and offer either a replacement or a full refund.

Return Shipping

You are responsible for paying the cost of return postage unless the item is faulty or incorrect.
We strongly recommend using a tracked postal service, as we cannot guarantee that we will receive your returned item without proof of delivery.

Late or Missing Refunds

If you have not received your refund after 10 working days:

Check your bank account again.
Contact your card provider, as processing times can vary.
If you still have not received your refund, please contact us at [email protected].

Demo form - no money will be taken

We’ve set a minimum donation amount of £10 to help protect our platform and donors from fraudulent activity. Here’s why:

Scammers sometimes use stolen credit card details to perform “card testing” or “carding” attacks. This involves making very small transactions, typically under £10, to check if the card is active and works. These small amounts are less likely to trigger fraud alerts or suspicions from banks or cardholders.

By requiring a minimum donation of £10, we make it harder for scammers to exploit our platform while ensuring that your generous contributions go directly towards supporting our vital programs and services.

Thank you for your understanding and support in keeping our donation process safe and secure.

We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time.

Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the magazine’s publisher directly to ask if they can send you a free copy.

You can create a new account at the end of the order process or on the following page. You can view all of your orders and subscriptions in your customer account. You can also change your addresses and your password.

No, you don’t have to create an account. But there are a few advantages if you create an account.

You never have to enter your billing and shipping address again
Find all of your orders, subscriptions and addresses in your account
Download invoices of your orders

No, we don’t have a physical store location at the moment. We accept only orders through our online shop and we’re shipping all orders with the Swiss Post Service. Please visit our shipping section for more details.

From time to time you will find us at design fairs and popup markets in Switzerland. Subscribe to our newsletter and you’ll receive the latest news.

Tab Content

This is a basic text element.

Tab Content

This is a basic text element.