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At West Wellbeing, your privacy is our priority. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy outlines the types of information we collect, why we collect it, and how you can manage your data.

1. Information We Collect

We may collect the following types of information when you interact with us:

  • Personal Information: Name, email address, phone number, address, date of birth, or other contact details provided voluntarily through forms or during consultations.
  • Service Information: Details related to your inquiries, bookings, or participation in our services.
  • Website Usage Data: Information collected through cookies and analytics tools, such as IP address, browser type, and time spent on our site.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services, including counselling, advocacy, and training programs.
  • Respond to your inquiries and manage bookings or service requests.
  • Send important updates about our services, events, or initiatives.
  • Ensure the security of our website and systems.
  • Comply with legal obligations.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share data with:

  • Trusted Third Parties: For purposes such as processing payments, hosting our website, or managing email communications.
  • Legal Requirements: When required to comply with applicable laws or respond to lawful requests.

All third-party providers are contractually obligated to keep your information secure and use it solely for the purposes specified by West Wellbeing.

4. Your Data Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete data.
  • Request deletion of your personal information, subject to legal obligations.
  • Restrict or object to the processing of your data.
  • Withdraw your consent for specific uses of your data.

To exercise these rights, please contact us at info@westwellbeing.co.uk.

5. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online platform is completely secure. We encourage you to take precautions, such as safeguarding your login credentials and ensuring your devices are secure.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse site traffic. Cookies are small files stored on your device that help us understand how visitors interact with our site. You can manage cookie preferences through your browser settings.

For more details, see our Cookie Policy.

7. Retention of Data

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

West Wellbeing
Unit 9a, Dairyfarm Shopping Centre
Belfast, BT17 0AW
Phone: 03001240498
Email: info@westwellbeing.co.uk

Demo form - no money will be taken

We’ve set a minimum donation amount of £10 to help protect our platform and donors from fraudulent activity. Here’s why:

Scammers sometimes use stolen credit card details to perform “card testing” or “carding” attacks. This involves making very small transactions, typically under £10, to check if the card is active and works. These small amounts are less likely to trigger fraud alerts or suspicions from banks or cardholders.

By requiring a minimum donation of £10, we make it harder for scammers to exploit our platform while ensuring that your generous contributions go directly towards supporting our vital programs and services.

Thank you for your understanding and support in keeping our donation process safe and secure.

We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time.

Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the magazine’s publisher directly to ask if they can send you a free copy.

You can create a new account at the end of the order process or on the following page. You can view all of your orders and subscriptions in your customer account. You can also change your addresses and your password.

No, you don’t have to create an account. But there are a few advantages if you create an account.

  • You never have to enter your billing and shipping address again

  • Find all of your orders, subscriptions and addresses in your account

  • Download invoices of your orders

No, we don’t have a physical store location at the moment. We accept only orders through our online shop and we’re shipping all orders with the Swiss Post Service. Please visit our shipping section for more details.

From time to time you will find us at design fairs and popup markets in Switzerland. Subscribe to our newsletter and you’ll receive the latest news.

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